PRIVACY POLICY

Lambert et Cie SPRL, a limited liability company registered in Belgium under number 0442.761.844 (VAT No. BE 0 442 761 844), with its registered office located at Avenue Roi Baudoin 31-1310 La Hulpe, Belgium, and its trade name "Excell-Pay," represented by its General Director, Mr. Bertrand Renaud ("Our Company"), acting as a reference partner for electronic and online payment service providers ("partner companies"), has established this privacy notice to inform all customers, potential clients, and their representatives ("data subjects") of its policy regarding the protection of individuals concerning the collection, processing, and storage of their personal data, meaning any information relating to an identified or identifiable natural person. 

The General Director is responsible for our Company's personal data protection policy.

The main objectives of this privacy notice are to explain:

1. Why we collect your information;

2. What type of information we collect;

3. How the collected information is used;

4. With whom your information will be shared;

5. How the information you provide will be stored;

6. What are cookies;

7. How we use cookies;

8. What types of cookies do we use;

9. How to manage cookies;

10. Privacy policies of other websites;

11. Changes to our privacy policy;

12. How to contact us;

13. How to contact the competent authority.

14. Why we collect your information.

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Our Company will collect personal data when:

1. Provide assistance in implementing contractual relationships between our partner companies and potential clients;
2. Provide assistance in updating existing clients of our partner companies; their data (KYC, AML);
3. Provide technical support services: administrative services (contractual, account management), operational payment services (transactions, chargebacks, fraud), technical services (hardware and software).

The provision of personal data by potential clients is a necessary requirement to conclude a contract or continue the execution of a contract with our partner companies. The data subject is therefore required to provide the required data, and in the event of non-provision, our partner companies will not be able to conclude a contract / continue the execution of a contract with potential clients.

1. What type of information we collect.

2. 1. Our Company collects, processes, and stores personal data contained in identity documents and all other documents that potential clients provide to us in order to conclude a contract or continue the execution of a contract with our partner companies: first name, last name, date and place of birth, email address, phone number, postal address, professional title, as well as bank account numbers for "individual merchants."

   2. Our Company may also collect your personal data indirectly, from public data sources such as business registers.

   3. Our Company does not collect any sensitive data such as personal information regarding health, religion, race, or sexual orientation and/or personal data related to criminal convictions and offenses.

Our Company does not collect/process/store any personal data for direct marketing purposes.

1. How the information used is gathered.

2. 1. Notre Société collecte vos données :

   2. 1. When you – or your representative – submit a request or a form to our Company, either online or manually;
      2. when you – or your representative – voluntarily complete a customer survey or provide us with feedback on our emails, along with all the personal data necessary to update your information (KYC, AML);
      3. lwhen you – or your representative – visit our website through your browser's cookies and the data you provide using the contact form on our website:https://excell-pay.com
      4. With whom your information will be shared.
   3. Our Company will share your information exclusively with our partner companies.
   4. 1. How the information you provide will be stored.
      2. The information you provide will be securely stored on our electronic systems.
      3. The information you provide will be retained by our Company for the duration of the contract you have with our partner companies and for an additional retention period of one year.
      4. What are your rights regarding data protection?

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Our Company wants to ensure that you are fully informed of your rights regarding data protection.

Every data subject has the following rights:

1. The right of access: you have the right to request copies of your personal data from our Company.
2. The right to rectification: you have the right to request our Company to correct any information you believe is inaccurate or incomplete.
3. The right to erasure: you have the right to request our Company to delete your personal data, under certain conditions.
4. The right to restriction of processing: you have the right to request our Company to limit the processing of your personal data, under certain conditions.
5. The right to object to processing: you have the right to object to the processing of your personal data by our Company, under certain conditions.
6. The right to data portability: you have the right to request our Company to transfer the data we have collected, in a standard format, to another organization or directly to you, under certain conditions.
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If you wish to exercise any of these rights, please contact us by email at: contact@excell-pay.com

Or write to us at the following address: Lambert et Cie SPRL – Avenue Roi Baudoin 31-1310 La Hulpe, Belgique.

If you make a request, we have one month to respond.

1. When we use certain of your information because you have given your consent to that use, you have the right to withdraw your consent at any time. The legality of our use of your information prior to the withdrawal of consent will not be affected.

2. What are cookies?

3. Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our website, we may automatically collect information about you through cookies or similar technology.

4. For more information, visit https://www.allaboutcookies.org/

5. How do we use cookies?

6. Our Company uses cookies in various ways to enhance your experience on our website, including:

7. 1. Keeping you logged in;
   2. Understanding how you use our website.
   3. Our company does not use cookies for advertising purposes.

8. What types of cookies do we use?

9. Our Company uses cookies to collect information about your visit to our website, the content you have viewed, the links you have followed, as well as information about your browser, your device, and your IP address.

10. How to manage cookies?

11. You can configure your browser not to accept cookies. However, in some cases, certain features of our website may not function properly.

12. Privacy policies of other websites.

13. The website of our Company contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

14. Changes to our privacy policy.

15. Our Company regularly reviews its privacy policy and posts any updates on this webpage. This privacy policy was last updated on January 20, 2021.

16. How to contact us.

17. If you have any questions regarding our Company's privacy policy, the data we hold about you, or if you wish to exercise any of your rights regarding data protection, please feel free to contact us.

18. Send us an email at:contact@excell-pay.com

19. Or write to us at the following address: Lambert et Cie SPRL – Avenue Roi Baudoin 31-1310 La Hulpe, Belgique.

20. How to contact the competent authority.

21. If you wish to file a complaint or believe that our Company has not addressed your concern satisfactorily, you can contact the Belgian Data Protection Authority:

22. Autorité de protection des données

23. Gegevensbeschermingsautoriteit

24. Rue de la presse 35, 1000 Brussels – Belgium

25. Phone : +32(0)2 274 48 00

26. Fax: +32(0)2 274 48 35

27. Email: contact(at)apd-gba.be